Biya · Legal

Privacy Policy

1. Introduction

Biyabot Limited (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment and transaction services through BiyaBot.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

Name and contact information (email address, phone number)
Account credentials and authentication information
Payment information (bank account details, card information)
Transaction history and records
BVN (Bank Verification Number) for account verification
Business information (for business and merchant accounts)

2.2 Automatically Collected Information

When you use our services, we automatically collect certain information, including:

Device information (device type, operating system, browser type)
IP address and location data
Usage data and interaction patterns
Chat platform identifiers
Log files and error reports

3. How We Use Your Information

We use the collected information for the following purposes:

To provide, maintain, and improve our services
To process transactions and payments
To verify your identity and prevent fraud
To communicate with you about your account and transactions
To send you important updates and notifications
To comply with legal obligations and regulatory requirements
To analyze usage patterns and improve user experience
To detect, prevent, and address technical issues

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analytics, and customer support.

4.2 Legal Requirements

We may disclose information if required by law, court order, or governmental authority, or to protect our rights, property, or safety, or that of our users or others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

Encryption of sensitive data in transit and at rest
Secure authentication and access controls
Regular security assessments and updates
Closed-loop transaction systems
Compliance with industry security standards

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will delete or anonymize your information when it is no longer needed.

7. Your Rights and Choices

You have certain rights regarding your personal information, including:

Access: You can request access to your personal information
Correction: You can request correction of inaccurate information
Deletion: You can request deletion of your personal information
Objection: You can object to certain processing activities
Portability: You can request transfer of your data
Withdrawal: You can withdraw consent where processing is based on consent

To exercise these rights, please contact us at hello@biya.com.ng

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

9. Third-Party Links

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

10. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: hello@biya.com.ng
Address: Biyabot Limited, Nigeria
Data Protection Officer: dpo@biya.com.ng